EVALUATE and improve
Align the operational model with the company's value proposition
Continuous improvement of business operations responds to a mix of hard and soft factors:
- Efficiency of processes and business applications
- Organizational structure and skills
- Operational performance
- Voice of the customer and the ecosystem
- Employee mindset and culture
- Listening to the voice of the customer and determining how to align customer experience processes, business applications, organizational structure and the ecosystem for an even better customer experience
- Identifying customer-specific KPIs and managing the organization accordingly
- Getting to know the customer better and better thanks to continuous, improved data capture and analysis
- Keeping customer centric culture alive
- Evaluating business applications, implementation approach and organization, and identifying optimizations
- Reinforcing knowledge in the organization to better utilize business applications, make processes more efficient and better align teams
- Guiding transitions from on-premise business applications to the cloud
- Optimizing collaboration contracts with implementation partners
- Setting up the Digital Practice at the customer
- Applying lean six sigma methodology to continuously make the company more sustainable
- Identifying specific KPIs needed for follow-up and adjustment of initiatives
- Integrate LCA and ECA with business applications throughout the organization
- Setting up governance to give sustainability a permanent character in the company
- Making strategic choices for a sustainable ecosystem
- Embedding the culture and mindset of sustainable entrepreneurship
